At Khayos Art, we're committed to ensuring that you're absolutely delighted with your purchase. We understand that buying art online requires trust, and we want to make sure that you feel confident and satisfied with your decision. In the rare event that things don't go as planned, our refund policy is designed to make things right.
Our 30-Day Money-Back Guarantee
For all our canvas wall art, we offer a 30-day money-back guarantee. If for any reason you're not satisfied with your purchase, you can return it to us in its original condition and packaging within 30 days of receipt for a full refund or an exchange, no questions asked.
How to Initiate a Return
Contact Us: Reach out to our customer support team through the contact form on our website or by emailing us directly at info@khayosart.com. Please include your order number and a brief explanation of the reason for the return.
Pack Your Art: Safely package the canvas art in its original packaging to prevent damage during transit.
Return Shipping: We will provide you with a prepaid return shipping label. Simply attach it to the package and drop it off at the nearest shipping location.
Refund Processing: Once we receive the returned item and verify its condition, we'll process your refund. Refunds will be issued to the original payment method within 5-7 business days.
Exceptions & Exclusions
Custom Canvas Art: Due to the personalized nature of custom canvas art, these sales are final, except in cases of damage or errors on our part.
Damage or Defects: If your art arrives damaged or defective, please contact us immediately. We'll arrange a replacement or refund and cover all shipping costs.
Color Variance: We strive for accuracy in online images, but slight color variations can occur. Such variations are not considered defects, but please contact us if you're unsatisfied with your purchase.
Questions?
If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact us. Our dedicated customer service team is here to help you every step of the way.
Thank you for choosing Khayos Art. We're honored to have our artwork find a place in your home.